Agent

Support Agent

Answers from your knowledge base. Hands off when it should.

What it does

Answers customer questions from your knowledge base, tracks orders and opens tickets.

For teams fielding the same customer questions every day.

Grounded answers
Searches your help-centre articles and FAQs, and is instructed to say so when it is unsure instead of guessing.
Order lookups on the spot
Reads the status of a customer order so routine "where is my parcel?" questions get a real answer.
Tickets and escalation built in
Opens a follow-up ticket or hands the conversation to a person on your team.
Refunds wait for a human
Refund requests are a high-risk tool: the agent can raise one, but a person on your team approves it.

A delayed orderIllustrative example, not a real customer

Customer: Hi, my order #10482 still hasn't arrived. Can I get a refund?
Tool call: lookup_order_status · order #10482
Agent: Sorry about the wait. Order #10482 shipped on Monday and is marked "in transit". I can open a ticket so the team chases the courier, or request a refund for you.
Customer: Please request the refund.
Tool call: issue_refund · high risk · sent for human approval
Agent: Done: I've sent the refund request to our team for approval. You'll hear back from them once it's reviewed.

Tools

High-risk tools are routed to a person on your team for approval.

Plans

Prices in US dollars. One message credit per message; unused messages don't roll over.

$29/mo

1,000 messages per month

$99/mo

5,000 messages per month

$299/mo

20,000 messages per month