Agents

Pick the agent for the job.

Every agent below is live in our catalogue, with its real tools, risk labels and plans.

Answers from your knowledge base. Hands off when it should.

Answers customer questions from your knowledge base, tracks orders and opens tickets.

Qualifies every inbound lead. Your reps take the good ones.

Qualifies inbound leads, enriches contacts, updates your CRM and books meetings.

Watches the numbers. Drafts the paperwork. Asks before spending.

Monitors inventory and schedules, produces reports and drafts purchase orders.

Support Agent

Answers from your knowledge base. Hands off when it should.

For teams fielding the same customer questions every day.

Grounded answers
Searches your help-centre articles and FAQs, and is instructed to say so when it is unsure instead of guessing.
Order lookups on the spot
Reads the status of a customer order so routine "where is my parcel?" questions get a real answer.
Tickets and escalation built in
Opens a follow-up ticket or hands the conversation to a person on your team.
Refunds wait for a human
Refund requests are a high-risk tool: the agent can raise one, but a person on your team approves it.

A delayed orderIllustrative example, not a real customer

Customer: Hi, my order #10482 still hasn't arrived. Can I get a refund?
Tool call: lookup_order_status · order #10482
Agent: Sorry about the wait. Order #10482 shipped on Monday and is marked "in transit". I can open a ticket so the team chases the courier, or request a refund for you.
Customer: Please request the refund.
Tool call: issue_refund · high risk · sent for human approval
Agent: Done: I've sent the refund request to our team for approval. You'll hear back from them once it's reviewed.

Qualifies every inbound lead. Your reps take the good ones.

For teams whose inbound leads wait too long for a first reply.

Consistent qualification
Scores each lead against your rubric on budget, authority, need and timeline.
Context before the call
Looks up public company and role information so your reps know who they are talking to.
CRM stays current
Creates or updates the contact or deal record, and offers calendar slots to book a meeting.
No email goes out unchecked
Outreach emails are a high-risk tool: the agent drafts them, and a person approves before anything is sent.

An inbound demo requestIllustrative example, not a real customer

Customer: We're a 40-person logistics company looking at tools for our dispatch team.
Tool call: enrich_contact · qualify_lead
Agent: Thanks! To point you to the right plan: roughly when are you hoping to roll something out, and who else is involved in the decision?
Customer: This quarter. Our ops director signs off.
Tool call: update_crm_record · schedule_meeting
Agent: Great. I've logged your details for our team. Would Tuesday at 10:00 or Thursday at 15:00 work for a call with your ops director?

Watches the numbers. Drafts the paperwork. Asks before spending.

For teams juggling stock levels, schedules and suppliers.

Works from live data
Reads current stock levels through its tools and is instructed to show its numbers and flag anomalies.
Reports on request
Builds an operational report and posts updates to your team channel.
Schedule changes, tracked
Proposes changes to shift or delivery schedules through a medium-risk tool.
Purchase orders need sign-off
Raising a purchase order is a high-risk tool: nothing commits money without explicit human approval.

A low-stock checkIllustrative example, not a real customer

Customer: Which items will run out before Friday?
Tool call: read_inventory
Agent: Two items: 5L olive oil (14 left, about 6 used per day) and A4 cartons (9 left, about 4 per day). Everything else covers the week.
Customer: Draft a reorder for the olive oil.
Tool call: create_purchase_order · high risk · sent for human approval
Agent: I've drafted a purchase order for 60 units from your usual supplier and sent it for approval. I'll notify the team channel once it's signed off.